Privacy Policy
Effective Date: 1 August 2026
Who We Are
Welcome to iContractor, South Africa’s trusted contractor verification and business networking platform.
Our website address is https://www.icontractor.co.za.
iContractor connects homeowners, businesses, developers, and property managers with contractors throughout South Africa. Contractors can register their businesses, create public profiles, upload company information and supporting documents, display completed projects, request client testimonials, and participate in our contractor verification programme.
Our mission is to improve trust, transparency, and professionalism within the contractor industry by helping clients identify reputable contractors and assisting contractors in promoting their businesses.
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
Information We Collect
Depending on how you use our website, we may collect:
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Name and surname
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Company name
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Email address
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Telephone and WhatsApp numbers
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Business registration information
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Physical and postal addresses
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Banking verification documents (where applicable)
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Verification documents
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Company logos and photographs
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Project photographs
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Client testimonials
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Website usage information
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IP address
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Browser information
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Cookies
We only collect information necessary to provide our services.
Comments
When visitors leave comments on our website, we collect the information shown in the comments form together with the visitor’s IP address and browser information to assist with spam detection and website security.
If you use the Gravatar service, an anonymised version (hash) of your email address may be sent to Gravatar to determine whether you have an associated profile image.
The Gravatar Privacy Policy is available at:
https://automattic.com/privacy/
Once your comment has been approved, your profile picture may be visible publicly together with your comment.
Contractor Profiles
If you register as a contractor, certain information may be displayed publicly, including:
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Company name
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Trading name
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Company logo
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Business description
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Services offered
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Province and town
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Contact details (where you choose to publish them)
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Verification status
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Verification score
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QR verification page
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Project gallery
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Client testimonials
Sensitive information such as identity numbers, banking documents, uploaded verification documents and private account information is never displayed publicly.
Quote Requests
When clients submit quote requests through iContractor, the information supplied may be shared with one or more contractors selected to provide quotations.
This information may include:
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Name
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Contact details
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Project address
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Photographs
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Description of work required
Contractors receiving these requests are responsible for complying with applicable privacy laws.
Media
If you upload images to the website, you should avoid uploading photographs containing embedded location data (EXIF GPS).
Visitors may be able to download publicly available images and extract embedded location information if it exists.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used to:
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Keep you logged into your account
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Remember your website preferences
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Improve website performance
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Analyse website traffic
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Protect against fraudulent activity
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Enhance website security
If you leave a comment, you may choose to save your name, email address and website in cookies. These cookies normally remain for one year.
Temporary cookies are also used during login to determine whether your browser accepts cookies.
Login cookies generally remain active for two days unless you select “Remember Me”, in which case they remain active for up to two weeks.
If you log out, the login cookies are removed.
Embedded Content From Other Websites
Pages on this website may include embedded content such as:
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Videos
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Images
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Maps
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Social media posts
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Documents
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External articles
Embedded content behaves exactly as if you visited the originating website directly.
These external websites may collect information about you, use cookies and monitor your interaction with their content.
We recommend reviewing the privacy policies of those websites.
Analytics
We may use website analytics tools to understand how visitors use our website.
These services may collect anonymous information such as:
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Pages visited
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Time spent on pages
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Device type
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Browser
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Operating system
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Referral website
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Approximate geographic location
This information helps us improve our website and services.
Who We Share Your Information With
We do not sell your personal information.
Your information may be shared only where necessary with trusted service providers, including:
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Payment gateways
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Website hosting providers
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Email service providers
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SMS or WhatsApp messaging providers
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Verification partners
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Technical support providers
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Anti-spam and website security services
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Government authorities where required by law
If you request a password reset, your IP address may be included in the reset email for security purposes.
Verification Services
If you choose to participate in contractor verification, we may process information necessary to verify your business.
This may include:
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Company registration details
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Business ownership information
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Address verification
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Banking verification
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Mobile verification
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Supporting documentation
Verification information is processed solely for the purpose of confirming business legitimacy and improving public confidence.
Payment Information
Membership payments are processed through secure third-party payment providers.
iContractor does not store your complete credit card or banking payment information.
Please refer to the privacy policy of the payment provider for additional information.
How Long We Retain Your Information
Comments and their associated metadata may be retained indefinitely to assist with spam detection and moderation.
Registered users may have their profile information stored for as long as their account remains active.
Business records may be retained where required by law or for legitimate business purposes.
Verification records may also be retained to maintain the integrity of our verification programme.
Your Rights
Subject to applicable law, you may request to:
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Access the personal information we hold about you
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Correct inaccurate information
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Update your information
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Delete your account
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Withdraw consent where applicable
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Request an export of your personal information
Certain information may be retained where required by law, for fraud prevention, contractual obligations or legitimate business interests.
Security
We take reasonable technical and organisational measures to protect your information against:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Disclosure
However, no website or internet transmission can ever be guaranteed to be completely secure.
Children’s Privacy
Our services are intended for individuals aged 18 years and older.
We do not knowingly collect personal information from children.
Where Your Information Is Sent
Information submitted through the website may be processed by trusted third-party providers located within or outside South Africa.
Visitor comments may be checked through automated spam detection services.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated effective date.
Continued use of the website constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact page on our website:
https://www.icontractor.co.za/contact
or visit: